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Buyer FAQs

To help you get started, we’ve got all the answers you need to the most common questions regarding Rangemaster appliances, including where to buy.

If you can’t find what you’re looking for, please email us with your query on consumers@agarangemaster.co.uk and we’ll get back to you as soon as possible.

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Where can I find, view or buy a cooker?

We have a customer display database that enables you to locate Mercury stockists and showrooms that are close to your home. 

Simply click here to find your nearest stockist.

Note: We advise that you contact your local stockist prior to your visit to check stock availability.

 

What does a multifunction oven do?

The multifunction oven offers up to eight functions for really flexible cooking. From crisping up the base of your pizza to browning your favourite pasta dish. This feature offers a variety of functions all in one oven.

Functions include:

Rapid response (only available on a selection of models) - unique to Rangemaster, this feature heats the oven 30% quicker than a regular fanned function and allows cooking to start immediately.

Fan oven - a fan oven draws air from the interior of the oven, heats it up and forces it back into the cavity again. The heat within a fan oven is evenly distributed for multi-level cooking.

Fanned grilling - enables the door to be closed whilst grilling, which grills food more evenly, while preventing cooking smells from permeating the room.

Base heat - using the lower element only, this cooking method is best used for finishing off your dishes, such as crisping up the base of a pizza or ensuring the base of a pastry flan is fully cooked.

Fan assisted oven - utilising the conventional oven elements alongside the fan, this produces zoned cooking with the hottest zone being featured at the top of the oven.

Conventional oven - this traditional cooking method uses heat sourced from both the top and base of the oven, which results in a natural convection process that centres the heat in the top of the oven. For baking cakes etc, cook in the centre of the oven and slightly reduce the temperature.

Browning element - to use at the end of cooking for the finishing and browning of cheese topped dishes that are already hot.

Defrost - an incredibly safe way to speed up the defrosting process, as it uses the fan to circulate unheated air, so won't accidentally cook the food like a microwave can. Remember not to defrost meat or poultry in this way.

 

Can you explain how induction works?

The electricity supply generates a magnetic field. By placing a pan onto the induction zone you complete the circuit, the pan becomes hot and in turn heats the contents of the pan.

Induction pans need to be ferrous based; a magnet should stick to the base. Stainless steel, or cast iron is ideal. Induction cooking is 90% efficient, fast, powerful, controllable and safe. Easy to clean; the glass hob stays cool preventing spillages from burning on.  

Important information for pacemaker and implanted insulin pump users: The functions of this hob comply with the applicable European standards on electro magnetic interference. If you are fitted with a pacemaker or implanted insulin pump, you must make sure your implants are not affected by the induction hob. Please consult your doctor for medical advice. The frequency range of the induction hob is 20-60kHz.

 

Can I convert to an LPG cooker?

Yes, only if your cooker is dual fuel and gas is supplied to it. Please call consumer services on 0800 8046261 or 0370 7895107 with your serial number to hand and order a LPG conversion kit. This will need to be fitted by a Gas Safe fitter.   

 

Where can I buy spare parts?

If you only need to buy spare parts, you can buy them directly from us by calling 0800 804 6261 or 0370 789 5107. Please have your serial number and appliance details to hand. (To find your serial number, refer to 'where can I find my model or serial no?' in the FAQs).

 

Where can I find my model or serial number?

All of our range cookers have the silver serial number data badge in 3 locations:

User & Installation Guide (on the front cover)
front of the cooker (see below)
back of the cooker (on the back of the top left hand side)

The serial number is located on the frame of the main left-hand oven at the base near the plinth. For earlier specification 110cm models, remove the storage drawer and the silver data badge will be located on the front right upright of the cooker framework.

 

 

Where can I find my User Guide and installation & Service Instructions?

All User Guides and Installation & Service instructions are placed within an oven cavity prior to delivery.

If you require a copy, all of our User Guides are available to download electronically on the Mercury website, or by clicking here. Choose the fuel type you require and the user guide will open. If you cannot find the User Guide you are looking for, call us on 0800 8046261 and we will be able to assist in sending one to your via e-mail or post.

What clearances are required between a cooker top and a cooker hood?

For hoods that sit above Dual Fuel or all gas cookers the minimum clearance is approximately 650mm. This is increased to 670mm if a splashback is being fitted

For hoods that sit above all electric cookers, the hood clearance can be no less than 650mm.

The maximum height we recommend for our range hoods is 750mm, as anything above this will begin to affect the performance.

Please refer to the User and Installation Guide.

What gas connection will I need to install my cooker?

All gas appliances must be installed in accordance with the manufacturer and Gas Safe Regulations.  A copy of the User and Installation Guide can be downloaded prior to delivery of your appliance should your installer require information about the location of the gas connection point on the cooker. Alternatively, please telephone Consumer Services who can help with any information required.

What products do you recommend for cleaning your cookers?

For inside the oven cavity you must make sure that the cleaning product is safe to use on vitreous enamel. There will be a logo on the back of the bottle that looks something like this:

 Cleaning

You must never use products that can cause the enamel to peel or tarnish handles and control knobs. Please remember to read and follow the instructions very carefully on all cleaning products. We recommend that any strong or caustic cleaner be first tested on an inconspicuous part of the cooker.

For coloured panels we do not recommend anything other than hot soapy water and a soft cloth.

We stock our own specially formulated cleaners and you can purchase these at www.rangemastercookshop.co.uk. Refer to your User Guide for more tips.

 

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Registered Office Address - c/o Aga Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD